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If you are having trouble entering the generated code please read the following information:

Power on your handset without a sim card inserted and enter the unlock code.

Your unlocking code will start with #PW+ followed by a 10 or 15 digit numeric code.
And finally it will end with +1# or +5#
For example #PW+123456789012345+5#

Once you have your unlock code, follow the steps below:

  1. Power on your handset without a Sim card inserted
  2. Enter the unlocking code

To bring up the +, press the * key two times
To bring up the P, press the * key three times
To bring up the W, press the * key four times

Once you have entered the code your phone will appear "Sim Restriction Off" on the screen. Your mobile is now unlocked to accept a sim from any other network.

If you do not see this message or something similar, follow the instructions as above but leave the Sim card inserted in the phone instead.

You only have 5 attempts at entering your code, after which the mobile will be hardlocked and you will need to visit a phone specialist to have your phone unlocked via cable.

If you have any questions please contact us at

Follow these 3 simple steps to unlock your mobile!

1

Get your IMEI number

To access your IMEI number type *#06# into your mobile's keypad when in standby.
Please take note of this as you will need it in a minute.

No pen? No paper? Make note of your IMEI number here:

2

Get your unlocking code

Dial 0906 575 3900* and follow the instructions.

No pen? No paper? Make note of your unlocking code here:

3

Enter your unlocking code

Turn on your mobile with the Sim card removed and then enter the unlocking code on the keypad when in standby.

Congratulations your phone is now unlocked!

Tip:
To bring up the +, press the * key two times
To bring up the P, press the * key three times
To bring up the W, press the * key four times